Troubleshooting

A request was rejected by a filter

Why a harmless description sometimes gets rejected and how to rephrase without risking your account.

Every model has its own safety filter, and their strictness differs. Sometimes a filter triggers on a perfectly harmless description — for example, because of a single word or an ordinary portrait.

What happens

  • credits for the rejected generation go back to your balance;
  • if a model’s filter rejected only the text of the prompt, no violation is counted automatically;
  • if our filter rejected the request, or a model’s filter rejected it because of an attached file, it counts as a violation and the service shows how many attempts are left.

How to rephrase

  1. remove words that could be read ambiguously (weapons, blood, undressed and so on) if they aren’t essential to the scene;
  2. describe the same idea more neutrally;
  3. try another model — filters differ.
Don’t try dozens of wordings: many rejections within an hour pause generations automatically. Details in Violations and blocking.

Didn’t find an answer?

Message us — we’ll answer personally and help you sort it out.