Troubleshooting
Failed generations, rejected photos, long waits, locked models and upload errors.
6 articles
- A generation failedWhat happens to your credits and how to get the result you want next time.
- A model rejected my photo with a faceWhy it happens, whether credits are refunded and which model to choose for portraits.
- A generation is taking longHow long it usually takes, whether you can close the page and when to contact support.
- A model is locked or the button doesn’t workA lock on a model, trial limits, not enough credits and a blocked account.
- A photo or video won’t uploadSupported formats and file sizes for references, sound for video and profile photos.
- A request was rejected by a filterWhy a harmless description sometimes gets rejected and how to rephrase without risking your account.
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