A model is locked or the button doesn’t work

A lock on a model

The note “Available after your first top-up” means the model isn’t part of the trial. After any payment — a plan or a pack — it unlocks for good.

The trial rejects a request

• prompt-to-video — up to 5 seconds and no more than 60 credits;
• other generations — no more than 10 credits: lower the resolution or duration.

Not enough credits

If the price on the button is higher than your balance, top up under Settings → Subscription or lower the generation settings.

Account blocked

If you see an “Account blocked” notice at the top of the dashboard, generations and payments are unavailable — a result of repeated content rules violations. If you think it’s a mistake, contact support and we’ll review it manually.