Refund Policy

1. General terms

The Service provides digital services: access to AI models and related features. Digital services that have been fully provided with the consumer’s consent are generally non-refundable.

Nevertheless, we aim to resolve disputes fairly and offer the following refund terms. They do not limit any rights granted to the User by mandatory consumer protection law.

2. Plan refunds

2.1. A full refund of a plan is available within 14 calendar days of payment, provided that:

• no more than 10% of the credits added under the plan have been used since payment
• the account has not been used to violate the Terms

2.2. If more than 10% of the credits have been used, the refund is calculated in proportion to the unused part.

2.3. Plans do not renew automatically, so there is nothing to cancel: a plan simply ends when its paid term is over.

2.4. If a plan paid for 6 or 12 months is cancelled more than 14 days after payment, the amount paid is refunded minus the cost of the months whose credits have already been added, at the monthly plan price (without the term discount). The credit installments not yet added are cancelled.

3. Refunds for one-time credit purchases

3.1. One-time credit purchases can be refunded within 14 days if none of the credits have been spent.

3.2. If the credits have been partially used, the cost of the unused credits is refunded at the purchase price.

4. Refunds for failures

4.1. If a generation fails due to a technical problem on the Service’s or the model’s side, or if the request is rejected by a filter, the credits charged are automatically returned to the balance.

4.2. If a generation result does not meet expectations due to the nature of the AI model (which is normal for AI), no refund is made.

5. How to request a refund

To request a refund, email [email protected] with:

• the email you signed up with
• the date and amount of the payment
• the reason for the refund

Requests are reviewed within 10 business days. Refunds are made to the card used for payment via the WayForPay payment service, in the payment currency. The time it takes for funds to arrive depends on the card issuer.

6. Non-refundable cases

• more than 14 days have passed since payment (except as described in section 2.4)
• the account has been blocked for violating the Terms of Service or the Content Rules
• more than 90% of the credits added under the plan have been spent
• the refund is requested after the plan’s paid term has ended