Deleting your account and data
How to request account deletion and what happens to your files and transaction history.
There is no self-service delete button in the dashboard. To delete your account and data, send a request to [email protected] from the address your account is registered to. We reply within 30 days.
What happens to your data
- after the account is deleted, all files are deleted within 30 days;
- the transaction history is kept for 3 years after deletion — for accounting and fraud prevention;
- unspent credits are not refunded after deletion unless a refund is due under the Refund Policy.
Other rights
Before you delete
Download all the results you want to keep: they can’t be restored after the account is deleted. If you have an active plan, consider using up your credits first.
You can also email [email protected] to request a copy of your data, a correction or a restriction of processing. The full list of rights is in the Privacy Policy.
Want to remove only some results? Delete them in “My generations”: the file is removed from storage right away.